TestLog Support

If you are experiencing a technical problem check out the FAQ first, if that doesn't answer your question, E-Mail us and we'll do our best to resolve the issue.

License key problems

If you have purchased our software and need some assistance with entering the license key into the software, see this simple step by step guide on entering your license key.

FAQ - Frequently Asked Questions

We maintain a list of the most common problems as well as a number of hints and tips that may get you out of trouble:

TestLog FAQ page

TestLog Web Access FAQ page

 

How to Guides

• TestLog Security Settings - Windows User Groups
• Linking to External Bug Tracking Tools
• Importing test case data from TestLog into Crystal Reports

Discussion Forum

TestLog User Forum

Version History

This is a summary of changes and bug fixes that have been made to TestLog in each release.

TestLog Version History

E-mail support

For problems or suggestions on how to improve our products contact:

E-mail support:

If you are reporting a problem please include:

• The software version.
• The operating system version.
• A detailed description of the problem and how to reproduce it.
• A copy of the result files / log files (if available).
• Details of how we may be able to contact you.
• If you are using a registered copy, the serial number (from the Help / About window).

Please Note: as development has been discountinued we will no longer be providing free tech support (except for existing TestLog customers).